Return & Replacement Policy
At Giocare, your satisfaction is our priority. We stand behind the quality of our sustainable cloth pads and are committed to ensuring you have the best experience.
Eligible for Replacement
Colour Bleeding
If you experience colour bleeding from your cloth pads, we will replace them immediately.
Damaged Stitching
Any manufacturing defects in stitching will be replaced without question.
Manufacturing Defects
We replace products with any manufacturing defects to ensure your complete satisfaction.
Broken Snap Buttons
If snap buttons break or malfunction, we will provide a replacement product.
Replacement Process
Contact Support
Reach out to us via email or phone with your order details and issue description.
Product Review
Our team will review your case and verify the issue within 24-48 hours.
Replacement Shipped
Once approved, we will ship your replacement within our policy terms.
Not Eligible for Return
Natural Colour Fading
Natural fading over time with regular use and washing is expected and not covered.
White Spots or Discolouration
Minor discolouration or white spots from washing are normal and not eligible for return.
Size Preference Issues
Returns based on personal size preference are not accepted due to hygiene reasons.
Colour Variations
Slight colour variations based on stock availability are normal and not eligible for return.
Important Hygiene Notice
Due to the intimate nature of our products and hygiene standards, we cannot accept returns for reasons other than manufacturing defects. We appreciate your understanding as we maintain the highest safety standards for all our customers.
